Last Updated: 14 September 2026
Velora Paints respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how Velora Paints (“Velora Paints”, “we”, “us” or “our”) collects, uses, stores and protects information when you visit www.velorapaints.com, submit an enquiry, contact us, or interact with our website and services.
1. Who We Are
Velora Paints provides paint and coating solutions for wood, metal, ACP and other professional and industrial applications.
Website: www.velorapaints.com
Email: info@velorapaints.com
Location: Delhi, India
Legal Entity: [Insert exact legal entity name operating Velora Paints]
Before publishing, replace the above bracketed line with the exact company/proprietorship name under which Velora Paints operates.
2. Information We May Collect
When you use our website or contact us, we may collect information such as:
- Name
- Phone number
- Email address
- Company or organisation name
- City or location
- Product or coating requirements
- Messages submitted through enquiry or contact forms
- Information voluntarily shared with our sales or technical team
- IP address
- Browser type
- Device information
- Pages visited on our website
- Date and time of website visits
We do not intentionally collect unnecessary sensitive personal information through our website.
3. How We Collect Information
We may collect information when you:
- Fill out a contact or enquiry form
- Contact us by phone or email
- Request product information
- Request a quotation, sample or technical assistance
- Subscribe to updates, where available
- Browse or interact with our website
- Communicate with our sales, marketing or support teams
Certain technical information may also be collected automatically through cookies, analytics tools and website server logs.
4. How We Use Your Information
We may use the information collected to:
- Respond to your enquiries
- Understand your product or coating requirements
- Provide quotations and product information
- Provide technical assistance
- Process business enquiries
- Communicate regarding products, services or orders
- Improve our website, products and customer experience
- Analyse website traffic and performance
- Prevent misuse, fraud or security threats
- Maintain business and communication records
- Comply with applicable legal and regulatory requirements
We will use personal information only for legitimate business purposes and as permitted under applicable law.
5. Contact and Enquiry Forms
When you submit information through a form on our website, the information may be stored securely and may be forwarded to authorised members of the Velora Paints team for responding to your enquiry.
Information submitted through our website is not intended to be sold or traded to unrelated third parties.
6. Cookies
Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better browsing experience.
Cookies may be used to:
- Remember website preferences
- Analyse website traffic
- Improve website performance
- Maintain security
- Understand how visitors interact with our pages
You may disable or restrict cookies through your browser settings. However, some website features may not function correctly if cookies are disabled.
7. Website Analytics
We may use website analytics services, including tools such as Google Analytics, to understand how visitors use our website.
These services may collect information such as:
- Pages visited
- Approximate geographic location
- Device and browser type
- Referral source
- Time spent on the website
- Website interactions
Such information is primarily used for statistical and website-improvement purposes.
8. Third-Party Services and Embedded Content
Our website may contain embedded content or services provided by third parties, including:
- Google Maps
- Social media platforms
- Video platforms
- Analytics services
- Website security services
- External links
Third-party websites and services may collect information according to their own privacy policies.
Velora Paints is not responsible for the privacy practices or content of third-party websites.
9. External Links
Our website may contain links to external websites for technical, informational or business purposes.
Once you leave the Velora Paints website, this Privacy Policy no longer governs your interaction with that external website.
We recommend reviewing the privacy policy of any third-party website you visit.
10. How We Protect Your Information
We take reasonable technical and organisational measures to protect information against:
- Unauthorised access
- Misuse
- Loss
- Alteration
- Disclosure
- Destruction
Access to personal information is limited to authorised personnel and service providers who require access for legitimate business purposes.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Sharing of Information
We do not sell personal information collected through our website.
We may share information where reasonably necessary with:
- Authorised employees
- Sales or technical personnel
- Website hosting providers
- IT and technology service providers
- Analytics providers
- Professional advisers
- Government or regulatory authorities where legally required
Third parties receiving information on our behalf are expected to use it only for the intended purpose and in accordance with applicable requirements.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:
- Responding to enquiries
- Maintaining customer or supplier relationships
- Business record keeping
- Resolving disputes
- Meeting legal, accounting or regulatory requirements
Information that is no longer required may be deleted, anonymised or securely archived as appropriate.
13. Your Rights
Subject to applicable law, you may contact us to request:
- Information regarding personal data held by us
- Correction of inaccurate information
- Updating of incomplete information
- Deletion or erasure of information where applicable
- Withdrawal of consent where processing is based on consent
- Assistance regarding a privacy-related grievance
We may need to verify your identity before processing certain requests.
14. Marketing Communications
If you receive promotional or marketing communication from Velora Paints, you may request that such communication be stopped.
You can contact us at info@velorapaints.com to update your communication preferences.
This does not prevent us from sending necessary communications related to an active enquiry, quotation, order or business transaction.
15. Children’s Privacy
Our website and products are primarily intended for businesses, professionals, contractors, applicators and adult users.
We do not knowingly seek to collect personal information from children through our website.
If we become aware that information relating to a child has been collected inappropriately, we will take reasonable steps to address the matter in accordance with applicable law.
16. International Processing
Some website or technology service providers used by us may operate servers or infrastructure outside India.
Where personal information is processed or stored outside India, we will use reasonable measures and applicable safeguards as required under relevant law.
17. Changes to This Privacy Policy
Velora Paints may update this Privacy Policy periodically to reflect changes in:
- Our website
- Business practices
- Technology
- Services
- Legal or regulatory requirements
The latest version will always be published on this page with the updated revision date.
18. Privacy and Grievance Contact
For questions, requests or concerns relating to this Privacy Policy or your personal information, please contact:
Velora Paints
Email: info@velorapaints.com
Website: www.velorapaints.com
Location: Delhi, India
Privacy/Grievance Contact: [Name or Designation]
Suggested text: Our website address is: https://velorapaints.com.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.